Grievance Resolution Timeline

Paraphrased legal text

Every Data Fiduciary shall acknowledge a grievance within a reasonable period and shall resolve the grievance within ninety days of receipt. A refusal to redress a grievance shall be communicated with reasons in writing.

What this means in plain English

• Acknowledge promptly.
• Resolve within 90 days.
• Refusals must state reasons in writing.
• Maintain a grievance register the Board can ask for.

Penalty if you get this wrong

Up to ₹50 crore — grouped under principal-rights obligations.

How ProtectComply solves it

Grievance Management

• 90-day SLA hard-coded with two automatic escalations
• Grievance register exportable as PDF / CSV at any time
• DPO inbox with channel filter (form / widget / email)